Privacy Policy

Introduction

This Privacy Policy explains how Sri Ammachi collects, uses, stores, and protects customer information when you use our website and place orders. We follow standard Indian e-commerce privacy practices and apply reasonable safeguards to protect personal data.

1. Information We Collect

To process and deliver orders, we may collect the following personal information:

• Full name
• Phone number
• Email address
• Delivery and billing address

2. Payment Handling

Online payments are processed through secure third-party payment gateways, including PhonePe and associated banking/payment infrastructure. Sri Ammachi does not store or process full card numbers, CVV, UPI PIN, or other sensitive payment credentials on its own servers.

3. How We Use Your Information

We use your data only for legitimate business purposes, including:

• Order confirmation, processing, and fulfillment
• Delivery coordination and shipment communication
• Customer support and issue resolution
• Transaction records, compliance, and fraud prevention

4. Data Sharing

We do not sell or rent customer data. Information may be shared only with trusted service providers strictly as required for service delivery, such as:

• Delivery and logistics partners
• Payment gateway and payment processing partners
• Authorities or regulators where disclosure is legally required

5. Data Security

We use commercially reasonable technical and administrative safeguards to protect personal information from unauthorized access, disclosure, alteration, or loss. While no online system can guarantee absolute security, we continuously improve our controls and follow secure operational practices.

6. User Rights

Subject to applicable law, you may request to:

• Access or review your personal information
• Correct inaccurate or outdated details
• Raise concerns on data use or request deletion where permissible

You can contact us using the details below for any privacy-related request.

7. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates in our operational processes, legal obligations, or regulatory requirements. Any updated version will be published on this page with the revised effective date.